Legal
Privacy Policy
Last updated: 21 October 2026
This Privacy Policy explains how Cue Point Garden Bar Grill and Smokehouse collects, uses, and protects your personal data.
1. Who We Are
Cue Point Garden Bar Grill and Smokehouse ("we", "us", "our") is a restaurant and events business located at 41 Bramley Road, Notting Hill, London W10 6SZ. We operate the website at https://cue-point.co.uk. We are the data controller for the personal information we collect about you. If you have any questions about this policy or how we handle your data, please contact us at support@cue-point.co.uk.
2. What Data We Collect
We may collect identity data (name, company name), contact data (email address, phone number, postal address), transaction data (details of purchases processed via Stripe), enquiry data (information you provide when submitting an event, catering, or general enquiry), technical data (IP address, browser type, pages visited), and marketing data (your preferences for receiving marketing communications from us).
3. How We Collect Your Data
We collect data directly from you when you submit an enquiry, make a purchase, or contact us by email; automatically via cookies and similar technologies when you browse our website; and via third-party payment processors (Stripe) when you complete a transaction.
4. How We Use Your Data
We use your personal data to process and fulfil orders, bookings, and enquiries; send order and booking confirmations and gift voucher delivery emails; respond to your enquiries and provide customer support; improve our website and services; send marketing communications where you have given consent or where we have a legitimate interest; and comply with our legal obligations.
5. Legal Basis for Processing
We process your personal data under UK GDPR on the following bases: Contract (to fulfil a purchase or booking), Legitimate interests (responding to enquiries, improving services, direct marketing to existing customers), Consent (where you have explicitly opted in to marketing), and Legal obligation (where required by applicable law).
6. Data Sharing
We do not sell your personal data. We may share it with Stripe (our payment processor — see stripe.com/gb/privacy), service providers who assist us in operating our website and delivering our services, and legal authorities where required by law or to protect our legal rights.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Transaction records are typically retained for 7 years in line with UK tax law. Enquiry data is retained for up to 2 years unless you ask us to delete it sooner.
8. Cookies
Our website uses cookies to improve your browsing experience and to analyse site traffic. Essential cookies are required for the site to function. Analytics cookies are only set with your consent. You can manage your cookie preferences at any time via the cookie banner displayed on your first visit.
9. Your Rights
Under UK GDPR, you have the right to access, rectify, erase, restrict, and port your personal data, to object to processing based on legitimate interests, and to withdraw consent at any time. To exercise any of these rights, please contact us at support@cue-point.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the ICO at ico.org.uk.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All payment transactions are processed via Stripe's PCI-DSS compliant infrastructure — we do not store card details on our servers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The last updated date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: Cue Point Garden Bar Grill and Smokehouse, 41 Bramley Road, Notting Hill, London W10 6SZ, support@cue-point.co.uk.